- What personally identifiable information of yours is collected through the Site
- Who collects such information
- How such information is used
- With whom your information may be shared
- What choices you have regarding collection, use and distribution of your information
- What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control
- How you can correct any inaccuracies in your information.
Questions regarding this statement should be directed to Collectors Quest by clicking here.
What information do we collect?
We collect information from you when you register on our Site, list an item for sale, create, upload or post a collection or other data, make a purchase through the Services, fill out a form, transmit comments or communications, contact us through the Site, or receive customer or technical support.
When using the Services or registering on our Site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or PayPal and/or credit card information. You may, however, visit our Site anonymously. The personal information that you provide must be true, accurate and complete, and all registration and account details (where applicable) must contain your real name, address and other requested details. To update your personal information, please log into the Site and click on the “[INSERT NAME]” tab. You are responsible for keeping your contact information current and accurate.
Please note that when you delete your registered account information (where applicable), we may retain your registration information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.
Our Site is not set up to track, collect or distribute personal information not entered by visitors. Our Site logs do generate certain kinds of non-identifying Site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. We also may use third-party website analytics tools (such as Omniture or Google) that collect information about visitor traffic on our Site and any mobile applications.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to manage and maintain your account and better respond to your individual needs)
• To improve our Site
(we continually strive to improve our Site offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to maintain a record of your purchases, enable you to
communicate with us, and more effectively respond to your customer service requests, inquiries and support needs)
• To process transactions
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Unless you opt out of our mailing list, you will receive emails that may include news, offers, promotions or opportunities that we believe will be of interest to you, updates, related product information, etc.
• Protection of rights
We will share personally-identifiable information if we have a good faith belief that: (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities; (ii) such action is appropriate to enforce the Terms and Conditions of Use for the Services, including any investigation of potential violations thereof; (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Services; or (iv) such action is appropriate to protect our rights, property or safety or the rights, property or safety of our employees, affiliates, agents or contractors, users of the Services or others.
Opting Out of Receiving Communications from Us
If you no longer want to receive our e-mails or other communications, please follow the unsubscribe instructions at the bottom of each email or communication. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your transactions and listings.
This Site is both a marketplace and a community. We offer several features that allow members to connect and communicate, including in public or semi-public spaces. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on the Site. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. We generally do not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on the Site.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be kept on file for more than 60 days, unless such information was provided in connection with your account registration.
Unfortunately, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for hackers or other third parties not under the control of Collectors Quest to intercept or access transmission or private communications unlawfully. While we strive to protect your personal information, Collectors Quest cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Site, providing the Services, conducting our business, or servicing you, or to our subsidiaries, parents or agents, so long as those parties agree to keep this information confidential, as described above. We also may share information with affiliated business which we do not control but with which we engage in joint and co-branded offerings and entities with which we may merge or which may acquire all or substantially all of our assets, as customer information likely will be one of the transferred assets. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others rights, property, or safety. Except as provided above, we will not share any of your personally identifiable information with any third party without your permission. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
As part of the buying and selling process, we may share information between the users involved in the transaction and/or such users may share information in communications with each other. You may obtain another user’s email address, shipping address, payment information and/or other information. As described in the Terms, you have a limited license to use this information only for communications or transactions related to or facilitated by Collectors Quest. We have not granted you a license to use the information for unsolicited commercial or other messages. Without express consent from that person, you must not add any Collectors Quest user to your email or physical mailing list.
Third party links
It is important to note that the Site contains links to websites other than the Site and that those sites may not follow the same privacy policies as Collectors Quest. These websites may send their own cookies to you, and may collect data and make uses of it that Collectors Quest would not. If you use these links, you will leave the Site. These third parties and their websites are not under our control. We do not examine or evaluate these websites and we are not responsible for their content or operation. By providing links to these websites, we do not approve, warrant or endorse, or otherwise make any representation about them, their owners or operators, or the goods or services that they offer and/or sell, and we do not assume any related responsibility or liability relating to any of the foregoing. You should exercise your own judgment in evaluating and using these websites. When you link to these websites, you become subject to their terms and conditions of use and privacy policies. You understand, acknowledge and agree that all access to and use of any such third party website by you shall be at your own risk.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We will not knowingly collect any information from anyone under 13 years of age. Our Site, products and services are all directed to people who are at least 13 years old or older. No personally-identifiable information should be submitted to, or posted at, the Site by visitors under 13 years of age without the prior written consent of their parent or guardian.
Collectors Quest LLC
262 West 38th Street
New York, NY 10018